x baj's commitment to responsible gaming
Gaming should be enjoyable — not stressful or worrying. x baj believes that safe and informed play leads to a satisfying experience in the long run. On this page you will find tools, information and support options so that you always stay in control.
Protect yourself and your family through responsible gaming.
When does gaming become a problem?
Casino or sports betting is a form of entertainment for most people. However, for some it can become a habit and affect daily life. x baj wants every player to be aware of their gaming limits and to feel comfortable seeking help when needed.
Responsible gaming means playing within a set budget, not placing repeated bets to chase lost money, and keeping up with your responsibilities to family and work. Our Terms and Conditions contain detailed information on gaming limits and account management.
If anyone feels that gaming is getting out of their control, they should seek help without delay — from family, a friend, or a professional counsellor. x baj's 24/7 live chat support is always available.
Tools to keep yourself in control
x baj provides several practical tools so you always have full control over your gaming. Contact us via live chat or email to use any of these tools.
Deposit Limit
Set a maximum amount for daily, weekly or monthly deposits — so you never go beyond your planned budget.
Time Limit
Set a limit on how long you play each day. When the set time is up, the system will notify you automatically.
Self-Exclusion
You can suspend or fully close your account for a set period (from 30 days to permanently).
Loss Limit
If you lose beyond a set amount, your account can automatically pause betting.
Cooling-Off Period
Take a short break after continuous play — set a cooling-off period of one week or one month to clear your head.
Activity History
View your full betting and transaction history at any time — see clearly where and how much you are spending.
Recognise the warning signs
It can sometimes take time to realise there is a problem. If you notice the signs below, gaming may be causing issues for you.
You keep placing bets to try to recover lost money and end up losing more.
You are hiding your gaming from family or friends.
You feel restless or irritable when not playing and gaming is constantly on your mind.
You are taking money from everyday expenses, loans or savings to fund gaming.
You are spending more time gaming and less time at work, studying or with family.
You have tried to stop many times but have not been able to.
x baj's commitment
We are more than just a betting platform — we want every player to play in good health and within their own means. Visit our About Us page to see how we put user safety first.
Age verification is mandatory
Every account is required to confirm the user is 21+ at the time of creation, with additional verification carried out when necessary.
No pressure
x baj never pressures anyone to bet more — taking a break or keeping your account paused is your right.
Support always available
Get help in Bengali via live chat and email 24 hours a day, 7 days a week — for any issue.
Privacy protected
Your personal information and gaming history are kept completely confidential — see our Privacy Policy for details.
Where to get help
If you are struggling, do not try to handle it alone — reach out for support. The following options are here for you.
x baj Live Chat
Speak directly with our support team in Bengali via 24/7 live chat — we will help you set up self-exclusion or limits.
Email Support
Contact us by email: [email protected] — we respond in both Bengali and English.
Family and loved ones
Open up to a trusted family member or friend. Their support plays a big role in recovery.
Professional advice
Speak with a mental health professional or counsellor. Many organisations in Bangladesh provide support for addiction.
Ask yourself
Think through the questions below. If most of your answers are "yes", it may be time to seek help.
Do I spend more than my budget and feel regret afterwards?
Have I ever been dishonest about how much I have lost?
Do I get angry or frustrated after a loss and place more bets?
Has gaming caused problems with family time or relationships?
Have I ever wanted to stop but been unable to?
If your answers to the questions above are "yes", contact x baj's live chat today — we will help you set up self-exclusion or a cooling-off period. You can find more answers about responsible gaming on our FAQ page.