FAQ
Answers to your questions about x baj Bonuses, Withdrawals and VIP
Do you have questions about bonus terms, account verification, VIP cashback, cricket betting or payments at x baj? This page provides detailed answers to more than 20 of the most frequently asked questions from Bangladeshi players — in plain English, with straightforward information.
Table of Contents
Bonus Terms
At x baj, the welcome bonus wagering is calculated only on the bonus amount — not on the deposited real money. For example, depositing ৳1,000 gives a 200% bonus of ৳2,000; the wagering will be ৳2,000 × 15 = ৳30,000. Until this amount has been wagered, winnings from the bonus cannot be withdrawn.
Log in to your x baj account at x baj login and make your first deposit — the 200% bonus is activated automatically. The maximum bonus is up to ৳5,000, meaning if you deposit ৳2,500 or more you receive the full ৳5,000 bonus. No separate code is needed; the bonus is added to your account as soon as the deposit is made.
No, the x baj 200% welcome bonus is given only once per account — at the time of the first deposit. Attempting to claim the bonus by opening multiple accounts under the same person's name may result in account suspension. Full details are available on the terms and conditions page.
At x baj, a bonus can be cancelled after it has been activated, but doing so will remove the entire bonus balance and that amount cannot be withdrawn. It is therefore better to understand the wagering terms carefully before accepting a bonus. If you have any questions, you can reach the 24/7 live chat at any time.
Slot games generally contribute the most towards completing the wagering requirement. Live casino table games may count partially. To find out the contribution rate for specific games, check x baj's terms and conditions or ask directly via live chat — help in English is available at any time.
Verification and Documents
Yes, the name entered at registration on x baj must exactly match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, the withdrawal process may be blocked and account verification will not be possible.
x baj generally accepts a National Identity Card (NID), passport and driving licence. The document must be clear, complete and not expired. If additional documents are needed during verification, the support team will let you know directly.
Yes, x baj keeps your submitted identity documents and personal information completely confidential. SSL encryption is used and information is not shared with third parties. For more details, please see the privacy policy page.
Verification is for the player's own protection — it confirms that the account is being used by its genuine owner. Players under 21 cannot play at x baj, so age and identity must be confirmed. Verification may be mandatory for large withdrawals or if unusual activity is detected on the account.
x baj may request verification at the time of the first large withdrawal, when adding a new payment method, or if unusual activity is noticed on the account. Submitting documents proactively right after registration often avoids any issues later. Verification is also an important part of responsible gaming.
VIP Benefits
You can advance to higher tiers in x baj's VIP programme by playing regularly and staying active. Although specific turnover thresholds are not published, more play means faster progress. Tier reviews are carried out at regular intervals and the support team can tell you your current standing.
x baj has five VIP tiers in total: Bronze (up to 0.2% weekly cashback), Silver (up to 0.5%), Gold (up to 0.7%), Platinum (up to 1.0%) and Diamond (up to 1.2%). Cashback is calculated on the weekly net loss.
Weekly cashback is calculated by applying the applicable rate to the net loss for that week — total losses minus total winnings. Example: a Gold member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.7% = ৳140 cashback. This amount is added directly to the account.
As VIP tiers increase, x baj offers personalised service, priority withdrawal processing, early access to special promotions and a dedicated account manager, among other benefits. Platinum and Diamond members receive the highest level of benefits.
Cricket Betting
A multi bet lets you place bets on several matches at once, with the odds of all selections multiplied together. Example: three selections at odds of 1.50, 1.70 and 1.80 give combined odds of 4.59 (rounded). A ৳100 bet returns ৳459 — but only if all three selections win. More details are on the cricket betting page.
Yes, x baj offers live in-play betting on various cricket matches including BPL, IPL and the T20 World Cup. Odds update as the match situation changes, so quick decisions matter. In-play bets can also be placed comfortably on mobile.
If a match is abandoned due to rain or declared a no result, the bet is generally voided and the stake is refunded. However, if enough overs have been bowled and a result can be determined, the decision may be made using the DLS method. Contact live chat for the specific rules.
Simply multiply the decimal odds by your stake to get the total return. Example: Team A's odds are 2.50, stake ৳500 — if it wins, the return is ৳500 × 2.50 = ৳1,250 (৳750 profit + ৳500 original stake). If it loses, the full ৳500 is gone. Any number greater than 1 is a decimal odds value.
Yes, x baj offers betting on Bangladesh Tigers international matches, BPL and other major tournaments. You can bet across various markets, from match winner to top run scorer. In-play odds change as the match progresses.
Withdrawal Questions
To withdraw bonus winnings at x baj, the full wagering requirement must be completed first. Example: depositing ৳2,500 and receiving a ৳5,000 bonus means wagering of ৳5,000 × 15 = ৳75,000 is required. The bonus portion cannot be withdrawn until this wagering is done, though the original deposit is considered separately.
Yes, withdrawal requests at x baj must be sent to a bKash, Nagad, Rocket or bank account registered in the player's own name. Sending funds to someone else's account is not possible and this is a mandatory security requirement.
At x baj, withdrawals to bKash, Nagad and Rocket generally take between 15 minutes and 2 hours. Bank transfers may take slightly longer. There may be minor delays during late nights or public holidays but this is generally not much more. The minimum withdrawal amount is ৳1,000.
If a withdrawal has been pending for more than 2 hours, contact x baj's 24/7 live chat. Delays are often caused by the verification process or missing documents. Providing the transaction ID and time will help the support team resolve the issue quickly.
The minimum deposit at x baj is ৳500 — this applies to all payment methods (bKash, Nagad, Rocket, bank transfer). The minimum withdrawal amount is ৳1,000. Withdrawal requests below this amount are not processed.
Still have questions? Talk to us directly
If you cannot find the answer on this FAQ page, x baj's support team is always available. Ask any question in English — day or night, at any time.
Live Chat
24 hours a day, 7 days a week — instant help in English
Email Support
[email protected] — email us for detailed questions or to send documents
Response Time
Instant on live chat — email queries are also answered promptly