x baj Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of the x baj platform — that is, anyone who visits our website, registers an account, or uses any of our services. It is your responsibility to read and understand this policy, as it clearly explains how your personal information is used.

Continuing to use x baj's services means you have accepted the terms of this policy. Detailed terms and conditions for the service can be found on our Terms and Conditions page, which should be read alongside this privacy policy.

2 What Information We Collect

x baj collects the following types of information to provide a secure and personalised experience:

2.1 Registration and Identity Information

Information you provide when creating an account includes:

• Full name and date of birth
• Mobile number and email address
• National ID or other identity document details (if required)
• Username and password (passwords are always stored in encrypted form)

2.2 Financial Information

During deposit and withdrawal processes, we record payment-related information. This includes details of transactions made through bKash, Nagad, or Rocket accounts, and relevant bank details for bank transfers. Complete financial account information is not stored in our system — only transaction confirmations and reference numbers are kept.

2.3 Usage and Activity Information

Logs of your activity on the platform are stored, such as:

• Login time and device type
• Game history and bet-related information
• Session duration and page visit patterns
• Details of communications with customer support

2.4 Technical Information

Some technical information is automatically collected when you visit the website, such as IP address, browser type, operating system, and referral URL. This information is used to monitor and improve the site's performance.

3 Purpose of Using Your Information

x baj uses your information only for specific and legitimate purposes. Those purposes are clearly stated below:

• Account management: For registration, login verification, and keeping your account secure.
• Financial transactions: To process deposits and complete withdrawals.
• Service improvement: To analyse usage patterns and improve the platform experience.
• Customer support: To provide assistance via 24/7 live chat and email.
• Fraud prevention: To detect unusual activity and protect account and financial security.
• Bonuses and promotions: To inform you about offers applicable to you.
• Legal obligations: To comply with applicable legal regulations.

We never sell your information to third parties or rent it out for marketing purposes.

4 Cookies and Tracking Technologies

The x baj website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the site's functionality.

4.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and core functions. Without them, the platform does not work properly.

4.2 Functional Cookies

These cookies are used for language preferences, previous session information, and a customised experience.

4.3 Analytics Cookies

Anonymous analytics data is collected to understand which parts of the site are used most and where improvements can be made. This data does not identify you personally.

5 Data Sharing and Third Parties

x baj handles your personal information with the utmost care. Information may be shared with third parties only in the following limited circumstances:

• Payment processors: The minimum information needed to verify transactions via bKash, Nagad, Rocket, or bank transfer.
• Technology service providers: Those who maintain our platform's infrastructure — they operate under strict confidentiality agreements.
• Legal authorities: Where there is a legal obligation or a court order.
• Fraud prevention agencies: When necessary to protect account security.

Beyond the above, we do not share your information with any third party without your consent.

6 Data Security Measures

x baj has adopted industry-standard technical measures to protect your information:

6.1 Encryption

All communications on the website are encrypted via SSL technology. Your login details, payment information, and personal data always pass through encrypted channels.

6.2 Access Controls

Only authorised staff can access your information, and they operate under strict confidentiality policies. All data access is logged and recorded.

6.3 Regular Security Reviews

The security of our systems undergoes regular reviews and testing. Any vulnerabilities identified are resolved promptly.

6.4 Password Protection

Your password is never stored in plain text — it is always kept as an encrypted hash. Use a strong password yourself and do not share it with anyone.

7 Your Rights

As a user of x baj, you have certain important rights regarding your own information:

7.1 Right to Access Your Information

If you want to know what information we hold about you, you can request it through customer support.

7.2 Right to Correct Your Information

If any of your information is incorrect or out of date, you can contact us to have it corrected. You also have the option to update some account profile information yourself.

7.3 Right to Withdraw Consent

If you have given consent to marketing communications or certain data processing, you may withdraw that consent later. However, withdrawal of consent does not affect processing carried out before the withdrawal.

7.4 Right to Close Your Account

You may close your account. After active transactions are settled and legal obligations are met, the process of deleting stored data will begin.

8 Data Retention Period

x baj does not retain information beyond what is necessary. Retention periods differ depending on the type of information:

• Account information: For as long as the account is active, and for a specified period after closure as required by law.
• Financial transaction records: For the period determined by financial regulations.
• Customer support communications: For a reasonable period for dispute resolution and quality improvement.
• Technical logs: For a short period for security review purposes.

Once the retention period ends, data is securely deleted or anonymised.

9 Protection of Minors

x baj's services are strictly for individuals aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at registration. If a user is found to be under 21, that account is closed immediately and the associated information is deleted.

To learn more about responsible gaming, read our Responsible Gaming page, which contains detailed guidelines for safe gaming.

10 Policy Changes and Updates

x baj may revise this privacy policy as needed. For any significant changes:

• The update date will be displayed at the top of this page.
• Registered users will be notified by email or through the platform.
• Continuing to use the service after an update means the new policy has been accepted.

Changes take effect from the date the revised policy is published. Previous versions may be available on request.

To learn more about x baj, visit our About Us page, where you can find the platform's introduction, values, and service details.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

After a complaint is submitted, we aim to respond as quickly as possible. For general questions and frequently asked questions, you can visit our FAQ section.